Hospedia (formerly Patientline) provides bedside services to patients and specialist management services to hospitals.

Hospedia is dedicated to making people’s stay in hospital easier by providing some of the entertainment and communication choices they enjoy at home. The bedside console provides a personal phone and dedicated number, as well as radio and more than 20 television channels.

With such an important service we developed a bespoke application for Hospedia that really facilitated this statement. Our solution was a comprehensive fault management application that provided Hospedia with the necessary tools to track, assign and resolve bedside console faults.